Exciting news!  June, 2013 – Several components of this text are to be translated into Spanish for police officer training in San Miguel de Allende, Mexico who work with a large ex-pat population. 


Specifically for Emergency Responders, Reserve and C0mmunity Volunteers

Instructors in community and technical colleges immediately feel confident teaching the insightful concepts from this workbook style text to enhance and solidify interpersonal and core competency skills. For professionals training to take up full time careers, or intending to serve as reserve or volunteer members, it is a unique, comprehensive learning tool for the following disciplines:  

Police, peace officers, firefighters, security, corrections, customs, ambulance attendant or paramedic, medical care and nursing staff, animal control officer, dispatcher, emergency call taker, community crisis team member, any first responder who works with individuals overwhelmed with fear and stress. 

  Tactical Interpersonal Communications

 Skills for Justice Studies and Emergency Services Training.

This 270 page soft-cover edition is available now, supported by a 60 page instructor’s manual that can be downloaded without charge.

Why this Material is Important

Dramatic natural or man-made disasters and everyday accidents and tragic events cause trauma and panic in individuals of all ages.  The need for calming actions by uniformed or civilian professional care providers is required. First responders and those who carry out follow-up necessary services require knowledge and self awareness. They need to practice being professionally authoritative to get the job done without loss to their own sensitivity and humanity. Courage and wise decision-making at times like these CAN be taught and practiced.

This unique training manual is the place to begin, one step at a time.  Through their own professional experience, instructors augment the validity of these skills and particular knowledge base.  They know the truth. Sudden surges of emotional, physical and mental energy arise in tense situations. Energy that can be positively channeled for the benefit of all concerned: administrative support, team members and the general public.

This is the book that covers it all.  Recognize and understand the ‘fight or flight’ basic core of human nature in stressful circumstances. Work through the varied exercises in large or small training/teaching/sharing sessions. Discover simple, new and effective choices based on examination and appreciation of your own awareness.

Contents include:

Introduction to Interpersonal Communications: Attitude, critical thinking, left/brain-right brain thinking, intuition, synchronicities, goal setting, mind-body connection

Individuality: Archetypes and human behaviour, myths of visible and invisible uniforms, unique identities, personal needs

Thinking Freely: Origin of thoughts, self-discovery, raising consciousness, freedom of thought, sharing thoughts, giving up control

Perceptions:  Shape our lives, changing patterns from within, coping with fear, observations, thoughts, feelings, introjections, projections, choosing how we perceive

Empathy: Distinctions between empathy, pity and sympathy, tuning into feelings, responding to cries for help, delivering tragic news, empathy with children, seniors and people with mental disorders.

Verbal and Non-Verbal Communications: Clarity, keeping lines open, different faces of fear, “you” and “I” statements, stand outside as crisis unfolds.

Communication Detours: Self-preservation styles, defensive climate, active listening, 911 call-taker response, assertive on and off the job

Communicating Under Fire: Directive and non-directive approaches, anger in emergency situations, guiding others, representing your organization

The World Beyond the Self: Power of positive thinking, the bigger picture, rights in the workplace, signs and symptoms of stress, managing stress through meditation, time management

Cultural and Gender Diversity: Assumptions, differences, heritage, stereotypes, role of humour

Understanding Conflict: Acceptance and preparing, defining, strategies, disengage from negative energy, primal instincts, lack of confidence leads to conflicts, victimizers and bombers

Synergy: Group synergy break down, building consensus, unleashed power, natural disasters, emergency response planning, international/local levels, terrorism, role of mediator

Teamwork and Leadership: Team dynamics, more than a group, individual strengths, team players, courage and herosim, leaders

Customer Service Standards: Importance in emergency services, identifying, communicating, going extra mile, interacting with internal, external cutomers

The Media and Public Relations:   Media role, power in crisis situations, live coverage, limitations, public’s right to know, interviews, press conferences

Professionalism: Standards of conduct, traditions, uniform as symbol, image projected, maintaining professional attitude, preparing for job interview,  skills, mock interview scenarios


Why I Was asked to write this Training Book by a respected academic publisher?

In late 2003, an editor of one of Canada’s prominent academic publishing houses (Thomson Nelson)  offered me a contract to write this workbook style text.  It was published in 2005. There was a need for material to build learning objectives and to integrate work experience of emerging responder professionals who had now turned their attention to sharing essential knowledge.  The world had changed with 9/11 and what became known as the war on terror.  We all realized the norms for what constituted everyday living could change in an instant.

Beginning in 1991, I taught courses in  interpersonal and communications skills (Georgian College, Barrie, Ontario) to young women and men who were working toward careers as police, customs, security or correctional officers.  I had also delivered training at the Ontario Fire College (Bracebridge) and to civilian Ontario Provincial Police 911 call takers  at Orillia headquarters and in London, Ontario.

In a 25 year teaching career which additionally included over one hundred corporate, industrial and government training programmes (through the former Georgian Source and Emerging Era Communications) and a rare three month international teaching contract (Tehran, Iran, in the summer of 2001), I had built a strong reputation for compassionate understanding, and judicious leadership in my own classrooms and training experiences.

In 2011, recognizing shifting social, environmental and political dynamics were intensifying the need for cool heads and logic in potentially explosive situations, I obtained the copy rite for my book from the publisher. Providing a broader marketing base through my personal contacts, Tactical Intepersonal Communications is shipped directly from my permanent office in Canada.

The tactical framework for this text is brilliant.  The conversational approach, the under-lying encouraging tone, and the very direct job-related focus…”

Tactical communication is the most important tool an Enforcement Officer could possess. This text keeps the students on their toes; it’s not just reading, it’s also applying what they have learned by performing many different exercises.”


Regaining full copyright ownership from the Publisher, this comprehensive, specialized training material is available to purchase at $57.00 per copy, tax included (plus shipping).  Contact at or 705-888-9767.





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